Terms & Conditions

Payment Method
We offer three payment options, PayPal (including card payments) ClearPay and Klarna. Please note that you do not have to have a PayPal account to make payment using this service, just select the credit/debit card option to continue with your order. You can read more about how these payment options work on our FAQs page.

Delivery
Delivery of your order shall be made by Royal Mail or courier to the delivery address given at checkout. It is important that this address is accurate. Please allow up to 7 working days for delivery in the UK, (international deliveries will take longer). If we fail to deliver the goods (or any part of) for any reason other than any cause beyond our reasonable control or your fault, we are liable to refund the price of the goods.

Returns
Whilst we hope that you will love the items that you have ordered from us, we do accept that there are occasions when you may need to arrange a return.

We will refund any item you are not happy with or change your mind about as long as goods are returned in original condition within 14 days of receipt.  Please inspect your goods on arrival. In the event of an item arriving damaged, please inform Elsie’s Attic immediately or as soon as possible and certainly no later than within 7 days of delivery. Any damaged goods reported later than this timeframe will not be accepted. Once we have confirmed receipt of faulty or damaged goods a replacement or refund will be arranged for you.

Goods can be returned to us using the free returns label that can be downloaded from our site.

Unwanted goods must be returned in a fully re-saleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

Goods should be returned to us to the address included with your order.

Orders returned to us outside of the returns period will be returned to the you at your cost.  Please get in touch with us before returning a late order.

Faulty Items
Please notify us of any fault within 7 days of receipt. Items can then be returned to us for inspection and where relevant a refund or replacement. Outside of that time we can not accept a return.

Cosmetics
Unfortunately due to hygiene reasons we are unable to receive the return of cosmetic items. If they are returned to us we will not refund for the item. And you may be charged additional postage to have the item dispatched back to you.

Accuracy of Content
Elsie’s Attic makes every effort to give a fair representation of the products that we sell, however, slight variations may sometimes occur. All measurements quoted are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

Safety Regulations
Our products all comply with appropriate safety and consumer regulations. We will contact you immediately if a product is recalled by the manufacturer for any reason.

Inspection
You should always inspect the goods upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify Elsie’s Attic of a problem with 21 days of receipt.

Website
Elsie’s Attic has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty, expressed or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this website.

Elsie’s Attic liability to the buyer shall at no time exceed the price of the goods supplied. We shall be under no liability for any direct or indirect loss and/or expense suffered by the buyer or liability to third parties incurred by the buyer which may arise from the use of this Website.

Elsie’s Attic shall be under no liability whatsoever for any loss or damage whether direct or indirect resulting from the supply of goods. We shall be under no liability whatsoever for the quality and purpose of goods supplied to the buyer or to a third party.

Trading Name – This Website is owned and operated by Elsie’s Attic. The registered office is Elsie’s Attic is our Accountant’s Office at 20 Burns Street, Ilkeston, Derbyshire, DE7 8AA.

Cancellations
If you wish to cancel an order please contact us by email or phone as soon as possible. We cannot be held responsible for orders that have already been dispatched. We will confirm by email if cancellation has been accepted prior to dispatch and arrange a refund within 7 working days.

We reserve the right to cancel any order within 7 days of the order being made and will, in such cases, offer a full refund where appropriate.

Privacy & Security
Elsie’s Attic treats your personal information with the strictest of confidence and will not share it with any third parties. Personal bank account details are directed through our PayPal and are not disclosed to Elsie’s Attic during this process.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement

Feedback
If you would like to give us some comments or feedback about our Website, we would love to hear from you. Please contact us at amanda@elsiesattic.co.uk.

BY PLACING AN ORDER ON OUR WEBSITE YOU ARE ACCEPTING OUR TERMS AND CONDITIONS