We aim to ship most orders within 2-3 working days but this might be slightly longer during busy times.
Delivery, once shipped, is usually 2 working days as we ship packages out on a 48 hour Royal Mail dispatch, but it might be longer in exceptional circumstances, or busier times such as Christmas.
Please allow up to seven working days for your order to arrive before contacting us.
A signature is not required upon delivery. If no one is available to take delivery of the item, Royal Mail will leave the item in a safe place or they will take it back to the local delivery office for you to collect. You will receive an email confirming dispatch of an item within 24 hours of us sending your item (please check your spam and junk folders just in case!).
We really hope you love your items when you receive them but if for any reason you do need to return something, you can do so subject to the following conditions:
- It is delivered to us within 14 days of receipt
- The item has not been worn and all tags, belts and sashes etc. are still attached
- The item is not marked, covered in animal hair, has no make up traces and no deodorant marks and does not smell of cigarettes, perfume etc.
- Please carefully fold the item with care and return it back to us, ideally in the paper bag we sent it to you in.
IF AN ITEM IS RETURNED TO US AFTER THE 14 CALENDAR DAY TIME SCALE A RETURN WILL NOT BE POSSIBLE AND THE ITEM WILL BE RETURNED TO YOU AT YOUR COST.
We only refund the cost of the items returned, we do not refund postage costs as we have a free returns label available. You must use our returns label to benefit from the frees returns service.
Please fill in the order paperwork that will have arrived within your package, clearly stating that you would like a refund. If you do not have the paperwork that came in your parcel, please just include a note with your name, address and order number and instructions on what you would like us to do. Enclose this invoice within your returning package and send it back via your local Post Office. We recommend you use the free returns label which can be created using the link below. The returns address can also be found below. Please note – returns are only free within the UK. International customers will have to pay to return an item.
For a free returns label, please follow the link below. This link is only available for UK customers.
No Printer? No Problem!!
If you create and download the label through the above link, you will receive an email from Royal Mail with a QR Code. If you take this to your local Post Office they should be able to print a label for you.
If an item is in any way faulty please pop it back to us as above and be sure to include a note explaining the fault and we will get that sorted for you.
If you wish to exchange an item for a different size or item, then please return your original item for a refund and place another item via the site. As a fast moving fashion brand this ensures you get your items as quickly as possible while we have the stock.
We will always try to process your return as quickly as possible but please allow 3 working days from receipt of your parcel in the warehouse to action a refund. This may take longer during busy periods. Unfortunately we don’t confirm individual returns but you will receive an email once the refund has been processed.
Please note once a refund has been actioned via PayPal it can take up to 5 working days to show in your account but it is usually within 2 hours.
Any questions, just get in touch with us at firstname.lastname@example.org– we will aim to get back to you within 1 working day.