Delivery & Returns

COVID-19 Update

Just a little update to let you know how it is all going in the Attic.  Firstly, we hope you are all safe and well and coping with these extraordinary conditions we find ourselves in.

We are open as normal during these times but please just allow a little extra time for your order to be delivered – it can take up to 14 days.  It is just Mr Attic and I running the show and we are also juggling homeschooling (while trying not to lose our minds!), shielding our parents and lots of hospital visits.  We are working as fast as we can and we so seriously appreciate each and very single order.

It does seem rather trivial to chat about fashion at this time but we are taking this time to have a flippin good stock take and list lots of samples and one offs so there are lots of bargains to be had and more added daily.

Also, we do have a fab book club if you want somewhere to join in on friendly, book related chat. Pop over to Facebook and join in here.

Lastly, if we can do anything to help, please get in touch – we are always here for a chat. Stay safe and keep well.

Lots of love

Amanda & Steve and the Attic boys Henry & Jesse! xx

Delivery

We aim to ship most orders within 2-3 working days but this might be slightly longer during busy times.

Delivery, once shipped, is usually 2 working days as we ship packages out on a 48 hour Royal Mail dispatch, but it might be longer in exceptional circumstances, or if it’s an international package (10-15 working days).

Please allow up to seven working days for your order to arrive before contacting us.

A signature is not required upon delivery. If no one is available to take delivery of the item, Royal Mail will leave the item in a safe place or they will take it back to the local delivery office for you to collect. You will receive an email confirming dispatch of an item within 24 hours of us sending your item. (please check your spam and junk folders just in case!)

Returns

Refunds

We really hope you love your items when you receive them but if for any reason you do need to return something, you can do so subject to the following conditions:

  1. It is within 14 days of receipt
  2. The item has not been worn and all tags, belts and sashes etc. are still attached
  3. The item is not marked, covered in animal hair, has no make up traces and no deodorant marks and does not smell of cigarettes, perfume etc.
  4. Please carefully fold the item with care and return it back to us, ideally in the paper bag we sent it to you in.

IF AN ITEM IS RETURNED TO US AFTER THE 14 CALENDAR DAY TIME SCALE A RETURN WILL NOT BE POSSIBLE AND THE ITEM WILL BE RETURNED TO YOU.

We only refund the cost of the items returned, we do not refund postage costs as we have a free returns label available. You must you our returns label to benefit from the frees returns service.

Please fill in the invoice that will have arrived within your package, clearly stating that you would like a refund. If you do not have the paperwork that came in your parcel, please just include a note with your name, address and order number and instructions on what you would like us to do.  Enclose this invoice within your returning package and send it back via your local Post Office. We recommend you use the free returns label which can be created using the link below. The returns address can also be found below. Please note – returns are only free within the UK.  International customers will have to pay to return an item.

Free Returns

For a free returns label, please follow the link below. This link is only available for UK customers.

https://www.royalmail.com/track-my-return/create/2483

Faulty Returns

If an item is in any way faulty please pop it back to us as above and be sure to include a note explaining the fault and we will get that sorted for you.

Exchanges

If you wish to exchange an item for a different size or item, then please return your original item for a refund and place another item via the site.  As a fast moving fashion brand this ensures you get your items as quickly as possible while we have the stock.

We will always try to process your return as quickly as possible but please allow 3 working days from receipt of your parcel in the warehouse to action a refund. This may take longer during busy periods. Unfortunately we don’t confirm individual returns but you will receive an email once the refund has been processed.

Please note once a refund has been actioned via PayPal it can take up to 5 working days to show in your account but it is usually within 2 hours..

Any questions, just get in touch with us at help@elsiesattic.co.uk – we will aim to get back to you within 1 working day.

Elsie’s Attic

Armston Farm

Broughton Road

Cosby

Leicestershire

LE9 1RD